If there’s one question we get over and over again from small businesses looking to scale it’s “how do I know when it’s time to hire?” We are excited to…
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CALLING all job seekers (see what we did there?)! The Lee Group is hiring for a local call center in Newport News where the team is amazing and the occasional dance-off happens (seriously…read on for more on that below). All shifts available.
Job duties include the following:
-Talking to customers over the phone, email, online chat or social media to resolve their questions or concerns.
-Maintaining and updating customer information as necessary.
-Resolving and de-escalating any issues.
-Escalating calls to supervisor when necessary and appropriate.
-Responding to requests for assistance and/or possible processing of credit card authorizations.
-Tracking call-related information for auditing and reporting purposes.
-Providing feedback reports on call issues related to downtime and/or training issues.
-Upselling to customers as necessary.
Qualified candidates will have a high school diploma or GED. College degree preferred. Customer service experience, particularly with phone-related service, an bilingual language skills a major plus. Familiarity with Microsoft Windows, Word and Excel required.
The working conditions of the call center are climate controlled and filled with amazing people! There are incredible career opportunities here, as well as the occasional dance-off! Seriously! Call us and ask us about it.
Sound interesting to you? Contact Jessica Strickland in our Newport News office at jessica.strickland@theleegroup.com for more information and to submit your resume.
